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How do I process a refund?

Last Updated: Nov 30, 2018 03:48PM CST
In order to process a refund within our system simply click on the refund button on the far left hand side of the screen.

You will be able to search for a transaction using either the name, invoice number or date range.



Once you have entered in a search term you will see any transactions which are a match.  Click on the transaction you would like to refund.



You will be pulled into a window where you can process either a full or partial refund.  On the left hand side it shows how much is available to give back to the cardholder. As a fail safe you cannot refund more than the original sale amount.



Once you type in the dollar amount and an applicable reference or description simply click the Submit Refund button.

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ap_processing@affinipay.com
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